CROWN FUNERAL SERVICES
TERMS OF BUSINESS AND DISCLOSURE OF INTEREST

We will provide an estimate at the point of arranging the funeral that sets out the services we agree to supply on your confirmation of arrangements. This estimate is an indication of the charges likely to be incurred based on the information and details we know at the date of the estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties change their rates or charges. We may not know the amount of third-party charges in advance of the funeral; however we give you a best estimate of such charges in this estimate. The actual amount of the charges will be given must be paid in full 3 days before the funeral date.

When making a funeral arrangement we normally request a deposit OF 50% to be paid at that time. The final balance is due within 3 days before the funeral date. If the terms of payment are not met, we reserve the right to cancel the funeral or charge interest and the account may be sent to a specialist recovery company where additional costs may be applied. We do however endeavour to rectify late payments with you and ask that you always remain in contact with us to discuss any payment issues so that we can help and advise where financial help can be given.

We respect the confidential nature of the information given to us and, where you provide us with personal data (data) we will ensure that the data is held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services, we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we are holding on you, and you can, by applying to us in writing, receive copies of that data. It is extremely unlikely that we hold any information about you, other than that which you have previously told us.

The Cancellation of Consumer Contracts made in the Consumer’s Home or Place of Work Regulations 2008 may give you the right to terminate this agreement in the cooling-off period of fourteen days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling-off period, you must sign the authority in the form which will be handed to you. In the event that you exercise the right to cancel this contract during the cooling-off period, you may be required to pay a reasonable amount for goods and services already supplied.

This agreement may also be terminated before the services are delivered 1: – by us if you fail to honour your obligations under these Terms of Business and 2: – by you communicating to us in writing, terminating your instructions.

If we or you terminate your instructions you may, depending on the reason for termination, be asked to pay a reasonable amount based upon the work carried out up to the time your termination is received.

All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed in writing to you in your ‘Confirmation’. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date and time specified. Where this is the case, we will contact you in advance and advise you of alternative arrangements.
We accept payment by Cash, Cheque, Bank Transfer, Credit and Debit card.

Your continuing instruction will amount to your continuing acceptance of these Terms of Business.

COMPLAINT’S PROCEDURE

If the company receives a complaint from a client, the following procedure will be followed:

Complaints should be notified to the company. The person responsible for complaints at Crown Funeral Services

After full discussion and investigation into the complaint, information of response will be sent. All information regarding the complaint will be handled confidentially and sensitively, informing only those who need to know and strictly following data protection requirements.

DISCLOSURE OF INTERESTS

Crown Funeral Services is an independent family owned and ran business and are not owned or overseen by a funeral group. We have no invested interest with any charitable organisations, comparison websites or hospices.

Funeral Home Details:
Crown Funeral Services, 120 Ashton Road, Denton, Manchester, M34 3JE